Beware of the Nook!

[HankCastello]

Some of you may recall that back in May, I posted that I'd bought a Nook and was quite happy with it.  Well, the "honeymoon" is over!

After letting it sit on a shelf for a week or so, last night I decided to finish reading a book I'd purchased months before on the Nook.  But it didn't happen because upon turning on the Nook, I was greeted with a message that my access was being "limited" and given an 800 number to call.  Also, my purchased books were all gone.  The message claimed that someone had made numerous failed login attempts and thus the account was "limited".

So I call the number and after waiting on hold awhile, the guy finally answers and wants everything but my birth certificate.  OK, maybe he wanted that too, but after giving him the Nook serial number, credit card info and other identifying information and still being questioned about who I was, I hung up and threw the d#&* thing across the room.

I don't know if it still works or not, but this morning I logged into my B&N account and sent a message to their Nook support team.  That was roughly six hours ago and still no reply.

Imagine if you'd purchased several hundred dollars worth of books from B&N several months ago and now they sneak into your house and steal the books back!

Well, that is essentially what has happened with my  Nook purchases. 

Beware, the Nook!

[Superfly]

I like modern things but I'll definitely be sticking with paper and CD versions after this.  No time for reading anyway these days so I usually shoot for CD versions.

Thanks for the warning.

Best,

Todd

[HankCastello]

After about a week, I finally got things straightened out.  It seems my password got changed somehow and my Nook wasn't told.   Funny thing is - it wasn't me who changed the password, I didn't eve know how to do that.  Anyway, I'm back to loving my Nook, but less trusting of it, so I back it up more frequently.